General

The following progress report has been prepared and completed for JNB Heavy Haul in compliance with the Accessible Canada Act and Accessible Canada Regulations. The report outlines the progress that JNB has made on their initial accessibility plan, while outlining the feedback that the company has received.

How to provide feedback

Please send your feedback to our Safety and Compliance Manager.

You can send your feedback by email, phone or mail using the contact information listed below.

For more information on how you can send your feedback, see our feedback process description here.

How to request alternate formats

(Required content) You can use the contact information listed below to ask us for a copy of our feedback process description, or our progress report in these alternate formats: print, large print, Braille, audio or an electronic format that is compatible with adaptive technology that is intended to assist persons with disabilities. We will provide the format you ask for as soon as possible. Braille and audio formats may take up to 45 days. Print, large print and electronic formats may take up to 20 days.

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Feedback

JNB Heavy Haul has yet to receive feedback with regards to the accessibility plan. Given that the company operates with limited public interaction on and within company property, there is very little public feedback opportunities.

However, feedback can come through the company's website and social media channels, but to this date there has not been any feedback received about accessibility.

With no feedback to draw conclusions or areas of improvement on, the company continues to focus on applying its accessibility plan within a timely fashion. This includes continuing to make progress on areas outlined in the Accessible Canada Act.

Submit Feedback Online

Consultations

As a heavy haul trucking company, JNB Heavy Haul is limited in the accessibility it can provide. There is limited public visits to the site and given the required work, accessibility is not affordable for that work to be completed in a safe and timely manner.

There have been talks with office employees, as this is the only location within the company that can be properly overhauled for accessibility. These consultations have been performed in large organizational meetings, having an open floor policy for any employee to voice concerns or areas of improvement that the company should inquire about.

A good amount of information and concerns were collected as part of these consultation meetings, and JNB prides itself on taking all concerns and suggestions seriously.

The following progress updates provide a snapshot of where the company is at in regard to making the accessibility changes as outlined in the accessibility plan.

Areas in section 5 of the Accessible Canada Act (ACA)

Employment

We have made the following progress in removing the barriers identified in our accessibility plan:

Barrier 1: Our company continues to face competition for employees and currently is not attracting enough applicants from underrepresented populations such as persons with disabilities.

Progress Update: Our hiring managers have been educated on the importance of ensuring that the hiring process, from selection to accommodation, is barrier-free and accessible for all individuals. Within the next 6 months, the company will become more consistent at promoting a barrier-free selection and accommodation process when hiring for open positions.

Barrier 2: There is a need to expand our understanding of the range and variety of accommodation options available to persons with disabilities interested in becoming truck drivers.

Progress Update: Continuing to develop and update the framework for our managers to better support their employees, implementing suitable workplace adjustments. This includes installing systems that support each employee's strengths, while they continue to develop in other areas.


The Built Environment

We have made the following progress in removing the barriers identified in our accessibility plan:

Barrier 1: Some spaces within the office and truck yard may limit the mobility of employees and visitors with disabilities.

Progress Update: Logistical issues have delayed the new facility, with no set timeline in place currently. Advisory committee has been formed with preliminary discussions held for additional design proposals to the built environment, though logistics have delayed action.

Barrier 2: Safety signage in our buildings and truck yard is not accessible for people with low vision.

Progress Update: Given the constant heavy traffic within the shop and truck yard, establishing signs with tactile and Braille text has been on delay until an appropriate time for installation can be established.


Information and communication technologies

We have made the following progress in removing the barriers identified in our accessibility plan:

Barrier 1: The current IT staff is not well versed in accessibility technology and does not know how to assist persons with disabilities in the workplace.

Progress Update: IT employees have begun to train on accessibility technology and are becoming more familiar, increasing the ability to assist persons with disabilities in the workplace.

Barrier 2: Many of the tools and software used in the company have accessibility capabilities that are not being used in an accessible way.

Progress Update: Ensuring IT employees, and all employees, provide documents with accessibility features enabled. Creating checklists both as written and video/audio documents to promote accessibility for all employees.

Barrier 3: The inaccessibility of technologies in commonly used meeting and collaboration spaces can limit the ability of facilitators and attendees to participate meaningfully.

Progress Update: Using technology for meetings and collaborations that meet the accessibility level.


Communication, other than information and communication technologies

We have made the following progress in removing the barriers identified in our accessibility plan:

Barrier 1: The company does not have a consistent process to ensure alternate formats of communication that is issues to employees and other stakeholders, are available and provided in a timely manner.

Progress Update: The company is still researching the best process to provide alternate formats of communication in a timely manner.


The procurement of goods, services and facilities

We have made the following progress in removing the barriers identified in our accessibility plan:

Barrier 1: JNB Heavy Haul's procurement procedures and practices do not take into consideration accessibility requirements.

Progress Update: Continuing to format and update procedures and templates to include accessibility.


The design and delivery of programs and services

We have made the following progress in removing the barriers identified in our accessibility plan:

Barrier 1: Currently there is no standing approach for ensuring all programs, processes and services have taken accessibility into account.

  • Prepare standard resources and commonly issues company communication in alternative formats so that they are ready to be distributed upon request.
  • When asked, we commit to providing these alternate formats as soon as possible and within time frames listed in the Accessible Canada Regulations:

Progress Update: Designating one employee to create an ongoing list of programs and services the company has established with regards to accessibility. This person will then research other companies in the sector to determine good standing, while management creates a forum of employees from various departments.

Transportation

No progress required as JNB Heavy Haul does not fall within the scope of transportation as defined in the Accessible Canada Act.

Conclusion

In summary, JNB Heavy Haul takes accessibility seriously and though not all areas of the company can be fully accessible, JNB will strive to finalize those areas that can be made accessible for all.